Ordering

Everything you need to know about placing an order.

How do I place an order?

Browse our products, select the specifications and quantity you need, and add them to your cart. Proceed to checkout when you are ready to complete your purchase.

Do I need an account to place an order?

No. You may complete your purchase as a guest. Creating an account makes it easier to view previous orders and manage future purchases.

Can I change or cancel my order?

Contact us as soon as possible after placing your order. We will do our best to help, but orders that have already been processed or shipped may not be changed or canceled.

Product

Help finding the right tools and supplies.

How do I choose the right auto glass tool?

You can shop by Repair, Removal, Preparation, or Installation. Review the product description, specifications, and images before ordering.

Are your tools compatible with every vehicle?

Not all tools are universal. Vehicle components may vary by year, make, and model. If you are unsure, contact us with the product name and vehicle information before ordering.

What is included with each product or kit?

Included items are listed in the product description under “Kit Includes” or “Specifications.” Accessories, batteries, chargers, blades, and consumables are included only when specifically stated.

Payment

Information about payments and discounts.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location and order.

Is my payment information secure?

Yes. Payments are processed through Shopify’s secure checkout system. Pro Glass Tool does not directly store your complete payment-card information.

How do I use a discount code?

Enter your discount code in the designated field during checkout and select Apply. Discount codes cannot be added after an order has been completed.

Shipping

Information about delivery and order tracking.

Where do you ship?

Pro Glass Tool primarily ships within the United States. Available shipping options and charges are displayed during checkout.

How can I track my order?

Tracking information will be sent after your order ships. Please allow additional time for the carrier’s tracking system to update.

How are large or heavy products shipped?

Large products such as windshield stands, storage racks, and installation systems may require special handling or freight delivery. Additional shipping charges may apply.

Returns & Warranty

Help with returns, damaged products, and warranty questions.

Can I return an item?

Return eligibility depends on the product’s condition and category. Please review our Return Policy and contact us before sending any product back.

What should I do if my order arrives damaged or incomplete?

Contact us promptly with your order number and photos of the product, shipping box, label, and packaging. Keep all original packaging until the issue has been reviewed.

Do your products include a warranty?

Warranty coverage varies by product and manufacturer. Damage caused by misuse, normal wear, improper maintenance, unauthorized repair, or incorrect operation may not be covered.