Last updated: August 23, 2026

We want you to purchase from Pro Glass Tool with confidence. This Return Policy explains the eligibility requirements and procedures for returning products purchased directly from our website.

Return Window

You may request a return within 30 calendar days after the order is delivered.

Return requests submitted after the 30-day return period may not be accepted unless required by applicable law or covered by an applicable product warranty.

Return Eligibility

To qualify for a return, the product must:

  • Be unused, uninstalled, and in resalable condition
  • Include its original packaging, manuals, components, accessories, and labels
  • Be free from damage, modification, contamination, and excessive handling
  • Include valid proof of purchase from Pro Glass Tool
  • Receive return authorization before being shipped back

Products returned without authorization may be refused or returned to the customer.

Non-Returnable Products

The following products are generally not eligible for return:

  • Opened or used chemicals, adhesives, primers, resins, cleaners, lubricants, and other consumables
  • Used, installed, modified, or damaged tools and equipment
  • Used cutting wire, blades, scraper blades, drill bits, polishing materials, and other wear items
  • Customized, engraved, or made-to-order products
  • Special-order products obtained specifically for the customer
  • Products marked “Final Sale” or “Non-Returnable”
  • Gift cards
  • Products damaged through misuse, improper storage, incorrect installation, neglect, or unauthorized modification

This restriction does not affect rights that cannot be excluded under applicable law.

How to Request a Return

Before returning a product, submit a request through our Contact Us page.

Please provide:

  • Your order number
  • The product name and quantity
  • The reason for the return
  • Photographs of the product and packaging, when requested
  • A description of any defect, damage, or order issue

If the return is approved, we will provide return instructions and the applicable return address. Do not send products back without receiving authorization.

Return Shipping

For returns based on customer preference, incorrect product selection, or compatibility issues not caused by an error in our product listing, the customer is responsible for return shipping costs.

We recommend using a trackable and insured shipping service. Pro Glass Tool is not responsible for return packages that are lost, damaged, or delivered to an unauthorized address.

If we sent an incorrect product or confirm that the product arrived defective or damaged, we will provide appropriate return instructions and may cover reasonable return shipping costs.

Inspection and Refunds

Returned products will be inspected after arrival. We will notify you whether the return has been approved.

Approved refunds are issued to the original payment method. Depending on your financial institution, it may take additional business days for the refund to appear.

Original shipping, expedited shipping, freight, handling, customs, duties, and similar charges are not refundable unless the return results from an error by Pro Glass Tool or applicable law requires otherwise.

Deductions may be made for missing components, damaged packaging, excessive handling, use, installation, or any condition that reduces the value of the returned product, where permitted by law.

Damaged, Missing, or Incorrect Orders

Inspect your shipment as soon as it arrives. If a product is damaged, missing, or incorrect, contact us within 48 hours of delivery.

Please retain the shipping box, shipping label, packaging materials, and all received contents until the claim has been reviewed.

Exchanges

Product exchanges are subject to availability. Depending on the circumstances, we may process an approved return and ask you to place a new order for the replacement product.

Any difference in product price, tax, or shipping cost will be the customer’s responsibility unless the exchange is required because of our error.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has shipped.

Customized products, special-order products, and orders already prepared for freight shipment may not be eligible for cancellation.

Warranty Claims

Returns involving a product defect after use may be handled under our Warranty Policy rather than this Return Policy.

Contact Us

For return questions or to request return authorization, please use our Contact Us page and include your order number.