Last updated: August 23, 2026

Pro Glass Tool primarily ships to customers within the United States. This policy explains our order processing, shipping, delivery, tracking, and damage-reporting procedures.

Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will begin processing on the next business day. Processing may take longer for large orders, freight shipments, special-order products, or orders requiring additional verification.

Order processing time is separate from carrier transit time.

Shipping Rates

Available shipping methods and charges are displayed during checkout whenever possible.

Shipping rates are calculated based on the delivery destination, package dimensions, product weight, and selected shipping service. Pro Glass Tool may select an appropriate carrier based on shipment size, destination, cost, and expected delivery time.

Free U.S. Shipping

Qualifying orders of $300 or more may receive free standard shipping within the contiguous United States.

The $300 minimum is calculated after discounts and before applicable taxes. Freight shipments, oversized or heavy products, special-order items, restricted materials, expedited services, and deliveries to Alaska, Hawaii, U.S. territories, or international destinations may be excluded.

Delivery Estimates

Delivery dates displayed at checkout, in an order confirmation, or in tracking information are estimates only and are not guaranteed.

Weather conditions, carrier disruptions, holidays, high shipping volumes, address problems, freight appointments, and other events outside our control may affect delivery times.

Order Tracking

Tracking information will be sent to the email address provided during checkout after the order has shipped.

Please allow up to 24–48 hours for the carrier’s tracking system to display movement after the shipping label has been created.

Some orders may arrive in multiple packages and may have more than one tracking number.

Large and Heavy Products

Large, oversized, or heavy products may ship separately, require special handling, or be delivered by a freight carrier.

Additional freight or handling charges may apply. If additional payment or delivery arrangements are required, Pro Glass Tool will contact the customer before the order ships.

The freight carrier may contact the customer to arrange a delivery appointment. The customer is responsible for providing accurate contact information and being available to receive the shipment.

Shipping Address Changes

Please review your shipping address carefully before submitting your order.

If an address needs to be changed, contact us as soon as possible. We cannot guarantee address changes after an order has been processed or shipped. Carrier address-correction, redelivery, or rerouting charges may be the customer’s responsibility.

Damaged, Missing, or Incorrect Items

Inspect the shipment and compare the contents with your order as soon as it arrives.

If an item is damaged, missing, or incorrect, contact Pro Glass Tool within 48 hours of delivery. Please provide:

  • Your order number
  • Photos of the shipping box
  • Photos of the shipping label
  • Photos of the packaging materials
  • Photos of the damaged product or received contents

Keep all original packaging until the issue has been reviewed. For freight shipments, note any visible damage or missing items on the delivery receipt before accepting the shipment whenever possible.

Lost or Delayed Packages

If tracking shows that a package is delayed, please allow the carrier additional time to complete delivery.

If tracking shows “Delivered” but the package cannot be located, check the delivery area, household members, neighboring addresses, and any notices left by the carrier before contacting us.

Pro Glass Tool may need to open an investigation with the shipping carrier before providing a replacement, refund, or other resolution.

Refused and Undeliverable Shipments

If a shipment is refused, returned because of an incorrect or incomplete address, or considered undeliverable by the carrier, the customer may be responsible for the original shipping charge, return shipping costs, address-correction fees, and redelivery charges.

Any eligible refund will be processed after the returned shipment has been received and inspected.

Shipping Restrictions

Some products cannot be shipped to certain destinations because of carrier limitations, size or weight restrictions, or applicable transportation regulations.

Chemicals, adhesives, primers, resins, aerosols, batteries, and other regulated materials may require ground shipping or may not be eligible for delivery to P.O. boxes, Alaska, Hawaii, U.S. territories, or international destinations.

International Shipping

International shipping availability varies by product and destination. Customers outside the United States should contact us before ordering if shipping options are not displayed during checkout.

International customers are responsible for applicable customs duties, import taxes, brokerage fees, permits, and other destination-country charges. These charges are not included in the product price or shipping fee unless specifically stated.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.

Special-order, customized, or already-dispatched products may not be eligible for cancellation.

Contact Us

For questions about shipping, tracking, freight delivery, or a damaged shipment, please use our Contact Us page and include your order number.