Last updated: August 23, 2026

This Warranty Policy explains the limited warranty available for eligible products purchased directly from Pro Glass Tool.

One-Year Limited Warranty

Unless a product page states a different warranty period, eligible Pro Glass Tool-branded durable tools and equipment are covered by a one-year limited warranty beginning on the original purchase date.

This warranty is available to the original purchaser and applies only to products purchased directly from Pro Glass Tool or an authorized Pro Glass Tool seller.

What This Warranty Covers

This limited warranty covers defects in materials or workmanship that occur during normal and intended use within the warranty period.

Warranty coverage applies only when the product is used, maintained, and stored according to applicable instructions and accepted automotive-glass industry practices.

Products With Manufacturer Warranties

Some products sold by Pro Glass Tool are manufactured by third parties and may be covered by a separate manufacturer warranty.

When a manufacturer warranty applies, its terms, duration, exclusions, and claim procedures control. Pro Glass Tool may assist with the claim but cannot expand or modify a manufacturer’s warranty.

What This Warranty Does Not Cover

This limited warranty does not cover:

  • Normal wear and tear
  • Blades, cutting wire, drill bits, seals, pads, filters, batteries, and other wear components
  • Chemicals, adhesives, primers, resins, cleaners, and other consumable products
  • Cosmetic scratches, discoloration, or surface wear that does not affect operation
  • Damage caused by misuse, abuse, neglect, accident, or improper storage
  • Damage caused by incorrect installation, operation, maintenance, or cleaning
  • Damage caused by using the product outside its intended purpose or rated capacity
  • Damage caused by unauthorized modification, disassembly, or repair
  • Damage caused by incompatible accessories, replacement parts, power sources, or chemicals
  • Loss, theft, fire, flooding, impact, corrosion, contamination, or other external causes
  • Labor, vehicle damage, glass damage, installation costs, downtime, lost income, or replacement-tool rental

Professional Use and Product Selection

Many Pro Glass Tool products are intended for trained automotive-glass professionals.

The customer is responsible for selecting the correct tool, confirming compatibility, inspecting the product before use, following manufacturer and vehicle-service procedures, and using appropriate personal protective equipment.

This warranty does not cover damage resulting from improper product selection or incorrect use.

How to Submit a Warranty Claim

To request warranty service, contact us through our Contact Us page.

Please provide:

  • Your name and contact information
  • Your order number or other proof of purchase
  • The product name and model, if applicable
  • A detailed description of the issue
  • Clear photographs or video showing the product and reported defect
  • Any troubleshooting steps already completed

We may request additional information or require the complete product to be returned for inspection.

Warranty Evaluation

Submitting a claim does not automatically confirm warranty coverage. Pro Glass Tool or the applicable manufacturer will inspect and evaluate the product to determine whether the reported issue is covered.

Products must not be disassembled, modified, or repaired without authorization while a warranty claim is under review.

Available Warranty Remedies

If a covered defect is confirmed, Pro Glass Tool may, at its discretion and subject to applicable law:

  • Repair the product
  • Replace the defective component
  • Replace the product with the same or a reasonably comparable product
  • Issue store credit
  • Refund the original product purchase price

A replacement product or component may be new or functionally equivalent. The replacement will be covered for the remainder of the original warranty period or any additional period required by law.

Shipping for Warranty Claims

Customers must receive return authorization before sending a product for warranty inspection.

If the claim is confirmed as covered, Pro Glass Tool may reimburse or provide reasonable standard shipping as appropriate. Expedited shipping, unauthorized shipping, freight, removal, installation, and service-labor charges are not covered unless approved in writing.

If inspection determines that the issue is not covered, the customer may be responsible for return shipping and any authorized diagnostic or repair charges.

No Unauthorized Warranty Promises

No dealer, employee, contractor, reseller, or other person is authorized to modify this limited warranty or provide additional warranty commitments on behalf of Pro Glass Tool unless confirmed in writing by an authorized representative.

Legal Rights

This limited warranty gives you specific legal rights. You may also have other rights that vary by state.

To the extent permitted by law, any implied warranty applicable to an eligible product is limited to the duration of this written limited warranty. Some states do not allow limitations on the duration of implied warranties, so this limitation may not apply to you.

Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded or limited.

Contact Us

For warranty questions or to begin a claim, please use our Contact Us page and include your order number.